JOYXCITY Sales Policy
Effective Date: March 14, 2025

At JOYXCITY, we aim to provide our customers with high-quality branded footwear and exceptional service. Our Sales Policy outlines the terms and conditions for purchasing products from our website.

1. Product Availability
All products listed on the JOYXCITY website are subject to availability. While we strive to keep our stock updated, there may be instances where a product is temporarily out of stock. In such cases, we will notify you and offer alternative products or a full refund.

2. Pricing and Payment

  • Pricing: All prices are listed in USD (United States Dollars) and are subject to change without notice. The price you see at checkout is the price you will pay, excluding taxes and shipping fees, which will be added during checkout.
  • Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods available during checkout. Payment is required at the time of purchase.

3. Order Confirmation
Once you place an order, you will receive an order confirmation email that includes your order details. This email serves as a receipt and confirms that we have received your order. Please note that the confirmation does not imply that your order has been accepted. JOYXCITY reserves the right to accept or reject orders for reasons such as product availability or payment issues.

4. Shipping and Delivery

  • Shipping: Shipping fees are calculated at checkout based on the shipping method and destination. We offer various shipping options, including standard, expedited, and express shipping.
  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a tracking number to monitor the delivery status.
  • Delivery Times: Delivery times vary depending on your location and the shipping method chosen. Domestic orders generally take 5-7 business days, while international orders may take longer.

5. Returns and Refunds
Please refer to our Return and Refund Policy for full details. We accept returns within 30 days of purchase if the item is in unused, undamaged, and original condition. Refunds will be processed to the original payment method once the return is approved.

6. Order Cancellations
You may cancel your order before it is processed and shipped. Once the order is shipped, it will be subject to our return policy. To cancel an order, please contact us immediately.

7. Sales Tax
Sales tax will be applied to orders based on the applicable tax rate in your shipping destination. The tax amount will be calculated and displayed during the checkout process.

8. Promotions and Discounts
From time to time, JOYXCITY may offer promotions, discounts, and special offers. These promotions may have specific terms and conditions, including expiration dates and exclusions. Please check the details of each offer before applying any promo codes during checkout.

9. Customer Support
If you have any questions, concerns, or issues with your order, our customer service team is here to help. You can contact us at:
✉️ Email: info@joyxcity.xyz
📞 Phone: 323-339-8619

10. Limitation of Liability
To the fullest extent permitted by law, JOYXCITY will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our total liability will not exceed the amount paid for the product in question.

By purchasing from JOYXCITY, you agree to these terms and conditions. Thank you for choosing JOYXCITY! We are committed to providing you with quality footwear and an excellent shopping experience.