JOYXCITY Return and Refund Policy
Effective Date: March 14, 2025

At JOYXCITY, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and straightforward return and refund process. Please review our policy below.

1. Return Policy

  • Eligibility for Return: Returns are accepted within 30 days of purchase. To be eligible for a return, items must be in unused, undamaged, and original condition with all tags, labels, and packaging intact.
  • Non-Returnable Items: We cannot accept returns on items that are worn, washed, or damaged due to misuse. Additionally, personalized or custom-made items are non-returnable unless they are defective or damaged upon arrival.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at:

  • Email: info@joyxcity.xyz
  • Phone: 323-339-8619
    Provide your order number and the reason for the return. We will provide you with detailed instructions and, if applicable, a return shipping label.

3. Return Shipping

  • Domestic Returns: Customers are responsible for the cost of return shipping unless the return is due to an error or a defective product on our part. We recommend using a traceable shipping service for returns.
  • International Returns: International customers are responsible for return shipping costs and any customs fees. Please use a trackable shipping method when returning items.

4. Refund Policy

  • Once we receive and inspect the returned item, we will process the refund to the original payment method.
  • Refunds may take 7-10 business days to appear in your account, depending on your bank or payment provider.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to an error or defective product on our part.

5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately, within 7 days of receiving your order. We will offer a full refund or send a replacement depending on your preference, and we will cover the return shipping costs in these cases.

6. Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please initiate a return for a refund and place a new order for the desired item.

7. Order Cancellations
You may cancel your order before it has been processed and shipped. Once the order has been shipped, it will be subject to the return policy. Please contact us as soon as possible if you wish to cancel an order.

For any questions or further assistance, please contact our customer service team at:
✉️ Email: info@joyxcity.xyz
📞 Phone: 323-339-8619
🌐 Website: https://joyxcity.xyz

Thank you for choosing JOYXCITY! We are committed to ensuring your satisfaction and providing a hassle-free shopping experience.