JOYXCITY Shipping Policy
Effective Date: March 14, 2025

At JOYXCITY, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy to understand the shipping process and terms.

1. Shipping Locations
We offer shipping to both domestic (within the United States) and international destinations. The shipping options available to you will be presented during the checkout process, based on your delivery address.

2. Processing Time

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order is processed, you will receive a shipping confirmation email with tracking information.

3. Shipping Methods and Costs
Shipping fees are calculated at checkout based on your shipping method and destination. We offer the following shipping options:

  • Standard Shipping: Typically arrives within 5-7 business days for domestic orders.
  • Expedited Shipping: Delivers within 2-4 business days for an additional fee.
  • Express Shipping: Quick delivery within 1-2 business days for urgent orders.

For international shipping, delivery times will vary depending on the destination and the shipping method selected.

4. Delivery Times

  • Domestic Orders: Delivery times for U.S. orders typically range from 5-7 business days depending on the shipping method chosen.
  • International Orders: Delivery times for international orders can vary between 7-21 business days, depending on the destination country, customs processing, and selected shipping method.

5. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number. This will allow you to monitor the progress of your shipment via the carrier’s website. Please allow up to 24 hours for tracking information to be updated after your order has shipped.

6. Shipping Delays
While we strive to ensure timely deliveries, JOYXCITY is not responsible for delays caused by third-party carriers, customs procedures (for international orders), or unforeseen circumstances such as weather or public holidays. In case of a delay, we will notify you as soon as possible and assist you with any concerns.

7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team immediately at info@joyxcity.xyz. We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the circumstances.

8. Address Accuracy
It is the responsibility of the customer to provide a correct and complete shipping address at the time of checkout. JOYXCITY is not responsible for delays or lost packages due to incorrect or incomplete shipping addresses. Please double-check your address before completing your order.

9. Customs Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, and import fees that may apply upon arrival in the destination country. These fees are not included in the product or shipping costs and will be the responsibility of the recipient.

10. Returns Due to Shipping Issues
If you receive an incorrect or damaged item, please refer to our Return and Refund Policy for instructions on how to proceed. We are happy to assist you with exchanges or returns caused by shipping issues.

For further inquiries or assistance regarding shipping, please contact us:
✉️ Email: info@joyxcity.xyz
📞 Phone: 323-339-8619
🌐 Website: https://joyxcity.xyz

Thank you for shopping with JOYXCITY! We are dedicated to providing you with fast and reliable shipping to ensure a great experience with every order.